Refund policy
At Pawfetti Co, we want you and your furry friends to be 100% happy. If something isnāt paw-fect, weāre here to help.
Returns & Refunds Policy
30-Day Returns
You have 30 days after receiving your order to request a return. Items must be unused, unworn, with tags, and in original packaging to qualify.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Opened food, treats, or supplements
- Personalized or custom products (such as engraved tags)
- Used hygiene items (beds, litter boxes, grooming tools, etc.)
- Sale items or gift cards
Damaged or Incorrect Orders
Please check your order when it arrives. If something is damaged, defective, or incorrect, contact us within 48 hours at pawfetti@steadza.com and weāll make it right.
Exchanges
To exchange an item, return the original product and place a new order once your return is approved. This is the fastest way to receive the correct size or style.
Refunds
After we receive and inspect your return, weāll notify you of the approval status.
Approved refunds are issued to your original payment method within 10 business days.
Shipping costs are non-refundable. If return shipping applies, it may be deducted from your refund.